Published on: August 15th, 2022
Commitment To Quality
Over the last 30 years Chemwash has built a good reputation for a high standard of work. We put a lot of time and effort into training so our teams can give you, the customer, the best results when it comes to having your building cleaned. So, it makes sense for us to follow up on our work to make sure we are continually doing that.
How Does It Work?
Each day a number of jobs we have completed are randomly selected by computer for a follow up audit. Our trained field officers will revisit the job site and check on a list of individual areas to make sure they have been cleaned correctly. If we notice a pattern of missed spots emerging over a period of time we can address it and use it as a training opportunity. Our audit process, unique in the exterior cleaning industry in our region as far as we are aware, is completely free of charge.
At present our audit pass rate is very good. But let’s be honest, while we aim for perfection things can be missed. For instance, it could be the top of the downpipe has been overlooked. You can’t see it from the ground but when you walk out your front door onto your deck it’s staring you in the face. Sound familiar? Or maybe it’s the bottom edge of your weatherboards. You definitely don’t want to be leaving any mould right next to an overlap in the boards where it will hold moisture and eventually find its way inside.
Often these sort of things can be sorted on the spot. If we can’t do that we’ll reschedule a return visit at no cost to you and put it right. It’s just another way we hope to enhance your experience with Chemwash.
